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Lovehoney delivery costs and options: Australia
Show delivery costs for:
| Service | Delivered | Cost | Free when you spend |
|---|---|---|---|
| Australia Post Parcel Post | 4 Working days | $9.95 | $59.00 |
| Australia Post Express Post - Metro Areas | 2 Working days | $12.95 | $120.00 |
Delivery update: 19th October, 2021
Please note, we are currently experiencing delays due to Australia Post and we expect them to continue for the foreseeable future. Please be mindful of this when placing your order.
Express shipping will be prioritised during this time so we recommend selecting it as your delivery option if available. Head to the Australia Post website to find out more information about its delays here.
If you have any questions, please contact our customer care team here.
Last order times and more delivery information
Orders placed before 5.30pm Monday to Friday AEDT (eParcel & Express Post) are dispatched the same day. Orders placed after 5.30pm AEDT on Friday are dispatched the following Monday morning.
Sometimes, depending on your location and what you are buying, there will not be a choice of delivery option however, it will always be in discreet packaging.
Parcel Post usually takes 2-6 working days for most of the country but hang tight, your order may take longer - click here to check delivery times for your postcode on the Australia Post site.
Express Post currently takes 1-2 days and only available to metro areas.
More delivery FAQs
When your order has been dispatched, we'll send you an email with the tracking number and a link to the Australia Post website where you can track it.
We provide discreet delivery in boring brown boxes and envelopes so nobody knows what's inside. See what they look like here.
At Lovehoney, we're not happy unless you are, which is why we offer a 60 day free returns policy. We also offer a 1 year product guarantee. Learn more about our Returns policy here.
If you're out your mail person attempts to make a delivery, they will find a safe place to leave your parcel or will take it to the nearest Post Office. They will leave a card explaining how you can collect your parcel.
Orders will be held at your nearest Post Office for 10 working days before being returned to us.
Don't forget to take the delivery notification (collection card, SMS, email) and some photo ID registered to your delivery address when you collect your order in person.
You can track the status of your order via the tracking link we sent you in an email, but if your parcel is more than 5 working days overdue, please contact us.