1. Returning an Item to Lovehoney

    If you want to return an item to Lovehoney, please complete this form. It will help us process your returned item much quicker.

    When you have submitted your details, we will give you a link to print a pre-paid postage label.

    • International returns

      Click on your location flag for full details of how to return an item from outside Australia. 

      1. Free 365-day returns at Lovehoney EU
      2. 365-day returns at Lovehoney
      3. Free 365 day returns at Lovehoney
      4. Free 365-day returns at Lovehoney
      1. Free 365-day returns at Lovehoney EU
      2. 365-day returns at Lovehoney
      3. Free 365 day returns at Lovehoney
      4. Free 365-day returns at Lovehoney
    1.  
    Your contact info
    Your return
    1. It will have 8 digits. Don't worry if you don't know it.
    2. 160 characters max. The toy you choose must be the same price or less. This Promise does not apply to lingerie, bondage items or lubricants.
      160 characters max. We're very sorry something was wrong. Please give us as much detail as possible.
      160 characters max. You may return unopened items within 30 days of purchase.
    3. If you are exchanging a product, please enter the name or code of the alternative item that you would like.


    See our address and other contact information.

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