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Lovehoney Returns Policy and Product Guarantee
RETURNS PERIOD EXTENDED: Due to the current situation that is affecting us all, you now have 60 days from the date of purchase to return items to us.
Products must be unopened, unused or unworn and have packaging or tags intact.
To return a product to us, fill in our returns form then follow the instructions you'll receive by email. Postage is free.
Please note that we cannot offer exchanges.
All purchases are covered by our 1-year product guarantee. If anything goes wrong with your product, we'll replace it for up to a year after purchase.
How to return an item in Australia
Click on your continent flag for full details of how to return an item from outside Australia.
Returning Special Offer items?
Read our Special Offer Terms & Conditions to find out what happens when you return an item which was purchased as part of a promotion.
Sex Toy Happiness Promise
If you're not completely happy with a sex toy you have bought from Lovehoney, let us know why within 60 days of receiving it and we'll give you a full refund.
To make a claim under the Sex Toy Happiness Promise, fill in the Returns form above and choose 'Sex Toy Happiness Promise Claim' as the reason for returning the item.
The number of refunds you may receive under the Sex Toy Happiness Promise is limited entirely at Lovehoney's discretion.
Please note that lingerie, lubes and better sex products and bondage items are not covered by the Sex Toy Happiness Promise.