Happiness Guaranteed - Free Returns and 1 Year Product Guarantee
You can return any unopened, unused or unworn product with its packaging or tags intact to us within 30 days of receiving it for a full refund or exchange.
It is easy to return a product to us - print a returns label and we pay the postage.
When you create a Lovehoney account, you qualify for our awesome 1-year product guarantee. If anything goes wrong with your product, we'll replace it for up to a year after purchase.
Lovehoney account holders also qualify for our Sex Toy Happiness Guarantee. If you're not completely happy with a sex toy you have bought from Lovehoney, let us know why within 30 days of receiving it and we'll replace it with one that we think will work for you.
See full details below:
Sex Toy Happiness Guarantee Terms and Conditions
The Sex Toy Happiness Guarantee applies to all sex toys. Lingerie, lubricants, bondage items or gifts and games are excluded.
To make a claim under the Happiness Guarantee you must:
- have a Lovehoney account. You can create an account here.
- complete a Returns form to let us know you are returning a product - choose "Sex Toy Happiness Guarantee Claim" as the reason for the return.
- return the unwanted product within 30 days of receiving it.
We will send you a replacement product of similar value free of charge. We will contact you to discuss which product will be most likely to make you happy!
The number of replacement products you may receive under the Happiness Guarantee is limited entirely at Lovehoney's discretion.
How to return an item in Australia
Click on your continent flag for full details of how to return an item from outside Australia.
Returning Special Offer items?
Read our Special Offer Terms & Conditions to find out what happens when you return an item which was purchased as part of a promotion.
1 Day Express Delivery FREE when you spend $100 (Metro areas)