1. Sex Toy Happiness Promise Terms and Conditions

    The Sex Toy Happiness Promise applies to all sex toys. Lingerie, lubricants, bondage items or gifts and games are excluded.

    To make a claim under the Sex Toy Happiness Promise you must:

    • complete a Returns form to let us know you are returning a product - choose "Sex Toy Happiness Promise Claim" as the reason for the return.
    • return the unwanted product within 60 days of receiving it.

    Once we have processed your return, we will issue you with a full refund. Refunds will take up to 14 days to appear in the account from which you made your payment.

    The number of refunds you may receive under the Sex Toy Happiness Promise is limited entirely at Lovehoney's discretion.

    If you return a product more than 60 days after purchase and it is not faulty, we will dispose of it in a safe and responsible manner. You will not be entitled to a refund or replacement. This also applies to any non-Lovehoney items we receive.

    How to return an item in Australia

    1. Free 365-day returns at Lovehoney
    2. Free 365-day returns at Lovehoney
    3. Free 365-day returns at Lovehoney
    4. Free 365-day returns at Lovehoney
    5. 1. Click here to fill in the returns form and print a freepost label.

    6. 2. Package your return securely. Include as much original packaging as possible.

    7. 3. Take it to the post office and ask for a certificate of posting.

    8. 4. Your return will be processed and a replacement or a refund will be issued.

    1. Free 365-day returns at Lovehoney
    2. Free 365-day returns at Lovehoney
    3. 1. Click here to fill in the returns form and print a freepost label.

    4. 2. Package your return securely. Include as much original packaging as possible.

    5. Free 365-day returns at Lovehoney
    6. Free 365-day returns at Lovehoney
    7. 3. Take it to the post office and ask for a certificate of posting.

    8. 4. Your return will be processed and a replacement or a refund will be issued.

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