• Contact Us

    Got a problem? We're here to help around the clock. Click below to get answers to the most common queries, or click here to see the complete range of Help options.

    Can't find what you need? Telephone or live chat with an experienced advisor now, or send a message - we aim to reply within a few hours, but normally we're a lot quicker.

    1. Delivery Options - plain packaging guaranteed
    2. Lovehoney Discount Codes
    3. Help - my toy is not working
    4. How to return an item
    1. Live Chat

      Click to chat
      Live chat is offline

      Live chat with Lovehoney customer care

      Live chat is available during opening hours, unless we're really busy.

      Opening Hours

      Monday to Sunday, 24 hours. 

    2. Telephone


      07 3053 8518

      Calls may be recorded for training purposes.

    Help Topics

    Send us a message
    1. Where applicable. Look for this number in your order confirmation email. For example: 281752
    2. We need to ask you a question to prove you're a human because evil spam computers keep abusing our form!

    3. Type your answer in the box.
    1. Trade Enquiries

      Visit the Lovehoney Trade website for information on how to sell Lovehoney products.

    2. Press Enquiries

      Visit the Lovehoney Group website for our press office.

    3. Other Enquiries

      Visit the contacts page for all other business enquiries.