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  1. About Lovehoney

    We just want you to be happy!

    Who are we, and where did we come from?

    We are Lovehoney - the sexual happiness people - and we are proud to make a fun, fulfilling sex life available to everyone. We're the UK's biggest online adult retailer and have expanded to Australia to be the global leader in sexual happiness. We sell a wide selection of toys, lingerie, essentials, lubes, erotic books and sexy gifts worldwide.

    Back in 2002, buying a sex toy meant being confronted by pornographic, male-centric websites, explicit language and (often literally) in-your-face packaging. Realising that the industry was alienating huge numbers of potential customers, colleagues and friends Neal Slateford and Richard Longhurst decided it was time things changed.

    Lovehoney breaks away from the days of 'seedy' shopping, helping you to celebrate and explore your sexuality, whatever your tastes.

    Creating a comfortable, couple-friendly online space which appealed to all sexualities, genders and relationship types, Lovehoney began to stock products with clean, informative packaging. The company began on a single computer in Richard’s apartment.

    15 years on from our humble beginnings and we're extremely proud of everything we have achieved. In 2012, we secured the exclusive global licence to design, manufacture and sell Fifty Shades of Grey sex toys, bondage items and pharmacy products approved by author E L James. Feedback on our two fantastic collections has been better than we could have expected and we're looking forward to all of the amazing opportunities that this exciting brand can offer.

    With a team of 180 (and growing) staff members, our HQ opens 7 days a week and provides 42 different countries with sexual happiness. We have 15 years experience in delivering high quality, great value products to your door in the fastest and most discreet way possible.

    Discreet and Fast Delivery

    discreet packaging at Lovehoney

    Your discretion and satisfaction is our absolute priority. Lovehoney send all orders in boring brown packaging, ensuring the only person to know what's in the box, is you! With our choice of delivery options you have compete control of when your order will arrive. Choose our fast delivery option for an extra speedy arrival.

    365 Day Return Policy

    If you're not happy, we're not happy - it's that simple. If you're not 100% satisfied with your purchase from Lovehoney, we have a 365 day return policy which means you are entitled to a refund or replacement for up to 365 days from the date of your purchase.

    Award-Winning Customer Care and Service

    eCommerce Excellence Awards Customer Service Award Winner Lovehoney At Lovehoney we pride ourselves on our outstanding level of customer care and support. We offer exceptional customer support and have been awarded the Best Customer Service Award for online retailers at the eCommerce Awards for Excellence. Lovehoney has also been rated outstanding in more than 50,000 customer reviews on independent review site Shopzilla.

    You can talk to our Customer Care team by telephone, live chat or via email - whichever option is easiest for you. We also promise to respond to all emails by the end of the next working day, but we always try and be much quicker!

    Safe and Secure Online Shopping

    Your safety and security when shopping with Lovehoney is of the upmost importance to us. Our secure server system encrypts all personal information before it is sent over the Internet. Your name, address, payment details and all other personal details you give Lovehoney is safe and secure.

    When you receive your credit or debit card statement, it will be totally discreet and show a charge to Discreet card statements