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Lovehoney customers can shop for sex toys risk-free thanks to our 100 Day Money Back Promise.
If a sex toy you’ve bought from Lovehoney doesn’t enhance your sexual happiness then we’ll refund you the full cost of the item. Our Promise is as simple as that.
Returning an item is easy. Just head to our Order Returns page, fill out the form and choose ‘100 Day Money Back Promise’ as the reason for returning an item.
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FAQs about Lovehoney returns
We want everyone to enjoy greater sexual happiness. If a sex toy you've bought from us doesn't help you achieve that that, we're not happy.
Yes you can. As with Sex Toys, to return an item just go to our Order Return page and choose '100 Day Money Back Promise Claim' as the reason for your return.
No, the 100 Day Money Back Promise only covers Sex Toys and Bondage items.
However, if you change your mind about one of these products, you can return them up to 60 days after purchase. Products must be unopened, unused or unworn and have packaging or tags intact.
All products are covered by our 1-year Warranty. Return the item to us via our Order Return page and choose 'My item is faulty' as the reason for your return.
The 100 Day Money Back Promise replaces the Sex Toy Happiness Promise. It's even more generous as you now have 100 days to return a Sex Toy instead of 60 days.
Absolutely not! Items returned to us are disposed of in an environmentally responsible way.