Help - Lovehoney Australia Sex Toys

Skip to Content
Skip to Search
Skip to Navigation
Skip to Footer

Customer Service: 07 3053 8518

Free Delivery when you spend $60 + Free Returns

Home
Help

Get

on our US site

We think you're in the US.
Lovehoney.com is a better site for you.

1. Lovehoney Help
  
  Lovehoney is one of the world's largest online sex toy retailers. We are the sexual happiness people and we are proud to make a fun, fulfilling sex life available to everyone. How can we help?
  Contact us
  
  Got a problem? Got a question about a product? We aim to reply to all messages by the end of the same working day, but normally we're a lot quicker than that! Click here to contact us.
  
  More Frequently Asked Questions
  
  Follow the links below to find answers to the most common queries we get from our customers. If you can't find what you need here, just get in touch via phone, email or live chat.
  
  FAQs about Orders and Delivery
  
  All Delivery FAQs How do I place and order? How can I pay for an order? Can I save my card details? How do I cancel an order?
  
  FAQs about Security and Privacy
  
  Will my order be delivered in plain packaging? What will it say on my card statement? What is your privacy policy? What cookies are used on Lovehoney? Is it safe to order online? Full terms and conditions
  
  FAQs about your Account and Rewards
  
  How do I use my account? About the Lovehoney Rewards Loyalty Programme Lovehoney Rewards FAQs How do I use wishlists? How do I add product reviews?
  
  About Lovehoney
  
  We are the sexual happiness people and we are proud to make a fun, fulfilling sex life available to everyone.
  
  The Lovehoney story Awards History
  
  Work with Lovehoney
  
  Join the Lovehoney Affiliate Program