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    1. Lovehoney Help

      Lovehoney is one of the world's largest online sex toy retailers. We are the sexual happiness people and we are proud to make a fun, fulfilling sex life available to everyone. How can we help?

      1. Delivery Options - plain packaging guaranteed
      2. How to return an item
      3. Where's my order?
      4. Lovehoney Discount Codes
      5. Help - my toy is not working
      6. Help choosing a toy or lingerie

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      Customer care around the clock

      Got a problem? Got a question about a product? We aim to reply to all messages by the end of the same working day, but normally we're a lot quicker than that! Click here to contact us.

      More Frequently Asked Questions

      Follow the links below to find answers to the most common queries we get from our customers. If you can't find what you need here, just get in touch via phone, email or live chat.

    FAQs about Orders and Delivery

    All Delivery FAQs How do I place and order? How can I pay for an order? Can I save my card details? How do I cancel an order?

    FAQs about Security and Privacy

    Will my order be delivered in plain packaging? What will it say on my card statement? What is your privacy policy? What cookies are used on Lovehoney? Is it safe to order online? Full terms and conditions

    FAQs about your Account and Rewards

    How do I use my account? About the Lovehoney Rewards Loyalty Programme Lovehoney Rewards FAQs How do I use wishlists? How do I add product reviews?

    About Lovehoney

    We are the sexual happiness people and we are proud to make a fun, fulfilling sex life available to everyone.

    The Lovehoney story Awards History

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