• FREE Returns Policy

    We want you to be 100% confident about every order you place, so we have a 365 day no-questions asked return policy to put your mind at ease.

    FREE returns within 365 days

    You can return any item, for any reason, within 365 days of placing the order free of charge.

    Whether you don't like the size, colour or shape of your new product, or it just isn't what you expected, feel free to send it back to us.

    At Lovehoney.com.au, if you're not happy, we're not happy. It really is that simple!

    How to return a product

    Returning a product is simple, and free!

    1. 1. Fill in a returns form online
      After you submit your form, we'll email you with instructions to print your own returns label.

    2. 2. Package your return securely
      Include as much of the original packaging as possible. Remember to clean anything that needs it.

    3. 3. Ship the item to us
      You do not need to return your item by certified mail, but please obtain proof of postage.

    Then it’s over to us. Your return will be processed and your refund or replacement will be arranged. Most returns are completed within 7 - 10 working days.

    Our returns policy and your rights

    At Lovehoney.com.au, we go the extra inch. You can return your order for free within 365 days for a full refund. Your money will be returned within 7 working days of us processing you return. This returns policy does not affect your statutory rights.

    Returning Special Offer items?

    Read our Special Offer Terms & Conditions to find out what happens when you return an item which was purchased as part of a promotion.